User can't sign in - admin guide

The email invitation link sent to a new user won’t work

For security reasons, temporary credentials sent to new users will expire after 72 hours. Attempting to use the link & temporary password after 72 hours will result in a failed login. If a new user contacts you advising their temporary credentials won’t work:

Solution

If a new user contacts you advising their temporary credentials won’t work:

• Navigate to the “Users” page in Mosaiq Live (1).

• Locate the username that cannot login, they will have a status = “Invite sent” (2).

• Clicking the button will prompt the admin user to confirm they want to resend another temporary password to the selected user, click “Resend” (3).

• The email link is valid for 72 hours