How are cancellations calculated?

If a trip has been cancelled (whether it happens before, after or during the trip) it counts as a cancellation if no heartbeats have been matched to that trip.

If a trip has been cancelled but has been matched to at least one heartbeat of a trip it will be counted as part cancelled.

Part cancelled trips contribute to matched trips.

Cancellations contribute to the no data category.

Cancellations appear in the Journeys screen 2-3 hours after the cancellation event in the real time feed is received.