FAQs

Welcome to the frequently asked questions section of the knowledge base. Below are articles to help address these queries:

• What is a Variant?

• How are stops classified? And how can there be multiple first and last stops?

• How are bus heartbeats counted?

• What are timing points?

• What is early, late and on-time (EOL)?

• What goes into the KPI calculations?

• How are cancellations calculated?

• Who do I reach out to for support?