Shown below is the default behaviour if no customisation has been requested.
Mosaiq Insight’s default Reliability KPI is calculated against scheduled timing points, and represents the percentage of all timing points (including first and last stops) the vehicle was seen at.
While the default Reliability KPI does not allow customisation, the global geofence size definition affects the value of this KPI (and other insights across Mosaiq).
Timing points are used to estimate the number of miles operated relative to those scheduled to be run.
Starting from 2 March 2025 we have excluded timing points from completely cancelled trips when calculating the Reliability KPI. As a result, users may notice an improvement in their Reliability scores, if they had trips that were completely cancelled (ie not partially run, then cancelled) within the selected date range.
Example: Calculating the default Reliability KPI
In the visual above, the vehicle was seen at 12 of the 16 scheduled timing points (green vehicle icons). Thus, the journey's Reliability KPI is 75%.