Operators
Mosaiq users can access a summary view of an operator’s performance, covering data quality - including full and partial cancellations.
It also includes metrics for On-Time Performance at the first and last stop - represented as both an aggregate figure for a period, or graphically over time. It provides valuable insights in tracking performance trends enabling more informed operational adjustments.
To see a list view of your operators, click Operators in the left navigation (1).
Click on any operator row to quickly dive deeper into the data.
Viewing and analysing operator performance
Use the filter hub to select a specific date range (1).
Use the refine page button (2) to select either an individual operator to view. The operators field will automatically be populated with the value from the page you have drilled down from. Any selection of operators from within the global operators/services filter (3) will influence what operators are available to be selected from within the refine page panel. Use the global operators/services filter if you want to compare multiple operators for the selected date range. Each selected operator is shown in alphabetical order by default.
It is possible to view the performance of a subset of services for an operator. For example, if you remove all school services from an operator, Mosaiq will display the performance for that operator excluding school services run by that operator.
Click on the column headers to sort the data as you wish – sorting arrows will appear to indicate which column the data is sorted by and in which direction (4). Sort data from lowest to highest or vice versa by operator, punctuality, reliability or journeys matched metrics. The early, on time, late and not detected buttons will order data accordingly and works in the same way as the On time performance chart for the First, Interim and Last stop (5). The Journeys category captures the number of trips scheduled, the matched count, matched percentage, cancelled, part cancelled and no data columns (6).
Matched trips are those where at least one vehicle heartbeat has been observed and associated with the corresponding scheduled trip.
When a scheduled journey is fully removed from operation and does not run at all it is referred to as cancelled. Please refer to the FAQs for more detail on how cancellations are calculated.
A scheduled journey that runs only a portion of its intended route before stopping, leaving the remaining part of the journey unserved is referred to as part-cancelled.
No data is calculated by scheduled - matched count - cancelled = no data
Your results will be shown in the table – you can specify how many rows you want to view per page, or you can use the tabs to the right to skip through the data page by page (7).