How is the default Punctuality KPI calculated?

Mosaiq Insight’s default Punctuality KPI is calculated against matched journeys only and is broken into 2 components:

1. Was the vehicle seen at the first stop on time?
   This component contributes to 50% of the pass rate by default.

2. Was the vehicle seen on time at all timing points - excluding the first stop (including the last stop)?
   This component contributes to the other 50% of the pass rate by default.

A greater weighting is applied to the first-stop timing point to reflect the importance of a journey starting on time.

The default Punctuality KPI has limited customisation, but it is possible to define:

• Global thresholds - these are definitions that impact the value of the default Punctuality KPI (and other insights across Mosaiq), and include: a customer’s definition of early, on time and late, and geofence sizes.

• Weightings - these determine how much each of the above components contribute to the default Punctuality KPI. By default, each component contributes 50% to the pass rate.

Example: Calculating the default Punctuality KPI

In the visual above, the vehicle was:

1. On time at the first stop, and

2. On time at three of the remaining four timing points (including the last stop)

Each component contributes 50% to the pass rate, so this journey scores 87.5% punctuality. Specifically, for this journey:

• The first stop was on time, so the full 50% contribution counts toward punctuality.

• Three of four remaining timing points were on time, so three quarters of the 50% contribution (37.5%) counts.

• Adding these gives a total punctuality of 87.5% for this journey.