KPI performance chart
The punctuality KPI performance chart shows the top five highest and top five lowest performing operators and services in terms of punctuality.
![](../__attachments/492055/Image%201.png?inst-v=7e4c9893-1142-400b-adaa-8001742a2463)
The KPI performance chart defaults to highlighting the five highest (1) performing operators for the date/operator range selected. To view the five lowest (2) performing operator for the date/operator range selected, click “lowest” to the right of the box. The “Show all” button will take you to the operators list.
EXAMPLE #1
![](../__attachments/492055/Image%202.png?inst-v=7e4c9893-1142-400b-adaa-8001742a2463)
The Eastbrook Bus Company is the fifth highest performing operator for the date/operator range selected, with 95.7% of journeys meeting the Punctuality KPI pass status (3). It is just making the overall pass rate of 95% for the Punctuality KPI.