What goes into the KPI calculations?

KPI calculations are currently defined once for each customer, and can be broken into 3 different components:

Inputs - these cannot be customised, but include things like 1st Stop, Timing Points*, Last Stop*.
Thresholds - these are global values used across a customers network for early, late, & stop geofence sizes.
Weightings - these determine how much impact an “Input” has on your KPI result. (*Timing Points & Last Stop are combined into a single “input” at this time, but will be split in a future iteration)

To confirm what the current settings are for your KPI calculations, or to request a change please contact support.

A journey will be considered matched if one real-time heartbeat can be matched to a journey ID from the schedule data.