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What goes into the KPI calculations?

KPI calculations are currently defined once for each customer, and can be broken into 3 different components:

  • Inputs - these cannot be customised, but include things like 1st Stop, Timing Points, Mid-Point, Last Stop.

  • Thresholds - these are global values used across a customers network for early, late, & stop geofence sizes.

  • Weightings - these determine how much impact an “Input” has on your KPI result.

To confirm what the current settings are for your KPI calculations, or to request a change please contact support.

A journey will be considered matched if one real-time heartbeat can be matched to a journey ID from the schedule data.

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